It was led by incompetent and unethical leaders.

• It was led by incompetent and unethical leaders who's top down approach ignores both employee input and the needs of the clients they serve.
• According to ThinkGate's former employee, most of the issues i the company started with the CEO.
• He made countless unethical and tactical decisions that left everyone scratching their head.
• He disregarded suggestions from subordinates he constantly went in a different direction thinking his way was the right way.
• Under his direction, he led the company into a negative financial situation, built a toxic work environment, an incredibly high employee turnover rate, and frustrated his customers who are leaving in droves.

Work environment became toxic as CEOs constantly key employees.

• Thinkgate used to be an environment that was filled with talented people who cared about each other and their work. However, due to the CEOs constant firing of the C-level executives, mass company lay-offs and the resignation of many key employees this environment no longer exists.
• The people that were left were either untrustworthy, unethical, and politically motivated individuals or the few of the talented individuals whose spirits have been broken.
• Many current staff members who had the luxury to work remotely no longer went into the office because of how toxic and depressing it had become. Most remaining managers frequently would be positive to everyone's face while saying negative things behind their back.

The CEO and the sales team over-promised what the company could realistically deliver.

• Most work was generated by the CEO and the sales team as they continuously over-commit and over-promised what the company could realistically deliver.
• Many people have mentioned “they bite off more than they can chew” and this is what happened.
• Sales deals were signed and then project work was given to the development teams with no realistic means to deliver the work on-time. Excessive hours were worked by team members to get features developed and tested, but, corners were continuously cut in order to meet the unrealistic deadlines.
• As staff members got tired of this and attempted to push back on the CEO, they either resigned or are fired. To make matters worse, most of the projects the team worked on had little or no benefit to the end customer.
• When the feature was released, the support teams were then forced to support a product that the customer did not want to use or in most cases , useless. However, in the end the company received a paycheck at the expense of their employees and customers.